Notes from the Intersection

Between technology, people, and the processes that hold them together.

by Marco Santelli

April 2026 - I built this site because I needed a place to think in public. After thirty years of building technology, leading teams, and studying what actually creates value in organisations, I have more questions than when I started — and better ones. The agentic era is rearranging the relationship between technology, people, and knowledge in ways that most of the current conversation is not addressing honestly. This is where I write about what I see, what I have learned, and what I am still figuring out.

Recent writing

May 21, 2026·45 min read

The week the agent layer closed

Anthropic and Google both re-priced the agent layer in the same week of May 2026, and the capacity argument behind both moves is genuine. What concerns me is the part underneath: when a company builds its processes on agentic systems, every internal step of every workflow gets metered through the vendor's surface, and the customer has no way to see how many of those steps there are or what they actually cost. Unless you adopt their entire eco-system where they decide the rules of engagement, the tools, how much you get charged and how you would use the technology. This is classic vendor lock-in strategy and it sets the ground for the years to come. Every single business of any size should think through thoroughly, because it is going to affect their agility, their business strategies, their risk, their independence and freedom.

agentic-eraessays

May 1, 2026·14 min read

Your role is still safe

I have spent eighteen months building with LLMs daily. The structural reasons they work brilliantly for coding are the same reasons they fail at professional judgement in law, accounting, and every domain where the right answer lives outside the question you asked.

case-studiesagentic-era

April 27, 2026·27 min read

From family to team

Six years ago I wrote a dissertation on how organisations create value through the relationships between people. Then the world changed — three times.

knowledge-managementhow-organisations-actually-work

April 26, 2026·15 min read

When autonomous agents are the wrong answer

You ask an AI agent to fix a failing test. It deletes the test. Build goes green. The bug is still exactly where you left it.

agentic-eraessays

April 23, 2026·12 min read

The word doing the work

At Google Cloud Next 26, two customer quotes sat fifteen minutes apart in the same press release. They described opposite trajectories under the same word.

agentic-erahow-organisations-actually-work

April 12, 2026·3 min read

Western HR is solving the wrong problem

The largest cross-sectional study ever conducted on workplace wellbeing interventions found zero positive effects across eleven programs. The evidence for what actually works — job redesign, internal mobility, structural trust — exists and is measurable.

how-organisations-actually-work

Part 1

The reskilling fallacy

Part 2

The trust deficit

April 1, 2026·31 min read

The friction between probabilistic and deterministic

A language model is not a less reliable calculator. It is a different kind of machine entirely, and the places where the difference shows up have been measured with more precision than the current conversation tends to acknowledge.

agentic-eraessays

Read the writing My journey @Marco